Last updated October 27, 2023

CANCELLATION

1. Vallene accepts order cancellation within 24 hours after payment but before items are shipped.

2. Over 24 hours but before the items are shipped, if you still want to cancel the order for personal reason, 9.65% of the handling fee will be charged, which will be directly deducted from your refund amount;

Vallene will agree or refuse your request according to the state of your order. If the order is canceled, you will get the refund within 30 business days. 

RETURN & REFUND

At Vallene, we make sure every piece of clothing is well packed and dispatched, and every change is timely communicated to avoid any inconvenience to our clients. We suggest you make sure all items are well-received and are not damaged/faulty when you receive your packages.

You can request Vallene refund for one of the reasons listed below, please kindly review our policy below:

For the damaged, defective, or incorrectly sent items

Conditions when Vallene will conduct a resend or refund for you:

1.1 Wrong style/color/size received

1.2 Incomplete ratio received

1.3 Damaged/faulty items received

*Please note that:
1. There will be slight differences in the colors of pictures versus the original due to the lighting and different screen features.
2. The material of items shall be subject to the description and real pictures in the description.
3. Quality issues do not include thread problems.
4. The odor problem of special fabrics will be eliminated after standing for a few days or washing with water.

In case you’ve received an order under the conditions above, please notify us with an image of the original receipt within 2 days of receiving your order to our form submission message on our website.